Your Time Is Our Time.
Time is one of the most important resources that any business
relies on. When you have a problem with your IT system you need to
know how quickly someone can respond to analyse your problem and
when you can expect to be fully functional again.
Standard Response Guarantee
For all our customers, we guarantee that we will contact you
within one working day to make an initial assessment over the phone
and to arrange a site visit if necessary.
Express Response
For a small premium, we offer an express response service. This
provides clients with 24 hour a day contact details and easy access
to support outside standard working hours.
Clear "Time to Fix" Statements
Most problems can be repaired very quickly - in most
circumstances, our suppliers can deliver replacement components and
machines by the next working day. Sometimes specialist equipment or
particularly complex problems can take longer. In either case, we
will give you a clear "Time to Fix" statement so you know when
you're likely to be fully functional again.
Intermediate Fixes
We carry an extensive stock of standard items that can help to
keep you running while we're working on your full repair. Our
intermediate fixes may not provide the full functionality of your
broken system but should provide sufficient functionality to cover
essential activities in the short term.