Service Standards

We are a small, customer focused company. Our business is managed using the principles of Continual Improvement and logic modelling. This means that we don't believe in having a common set of service standards for all our clients.

Every business we work with is unique - each has its own critical areas where higher service standards are vital and areas where lower-cost service standards are more appropriate. For example a quick repair is likely to be more critical on a computer being used daily to store and retrieve patient's dental X-Rays than it is on a computer in a pool of machines that's used for word processing, especially if there's already some spare capacity in the pool.

When you sign up to us as a new client, we meet with you to discuss your expectations. We want to agree service standards that are meaningful to your business - standards that concentrate on the areas that are most important in your work.